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AI-first strategy for Dior, Loro Piana and Louis Vuitton is changing the face of the Luxury industry

LVMH brands use AI for ultra personalisation, try-on and futurisitc shopping experiences

VivaTech Paris 2024: Top 6 news

The 8th edition of VivaTech took place from May 22 to 25, 2024, at Paris Expo Porte de Versailles. VivaTech is Europe's premier event for startups and technology, and this year AI was everywhere.

We’ve curated a selection of the top 6 news that will impact the creative and luxury industry.

1/ Dior's AI-Powered visual merchandising and customer experience

© Marie Flament

  • Dior showcased AI tools for creating display windows, anticipating logistics flows, visual product search, and personalized recommendations.

  • Astra, an AI platform that aggregates customer data from multiple channels identifies trends and monitor consumer sentiment in real-time.

🔥 Impact

AI-generated visuals and personalized recommendations will transform how luxury brands design and market their products, catering to individual preferences.

🔮 Prediction

More luxury brands will adopt AI for creative tasks like product design, marketing campaigns, and immersive in-store experiences within the next 3 years.

2/ Loro Piana's AI-Powered virtual try-On

© Marie Flament

  • Silhouette is an interactive experience that uses AI to create a digital avatar and virtually try on Loro Piana clothes matched to the user's style and body type.

  • Enables highly personalized virtual shopping experiences without physical try-ons.

  • With Silhouette, Loro Piana is bridging the gap between online and in-store shopping experiences.

🔥 Impact

AI-powered virtual try-ons will disrupt the fashion industry, enabling designers to create and market clothing lines more efficiently while providing personalized experiences.

🔮 Prediction

Virtual try-on experiences will be adopted widely in the next 5 years, reducing the need for physical samples and streamlining the design process.

3/ Louis Vuitton's AI client advisor

© LVMH

  • The Extraordinaires AI-Configurator assists client advisors in recommending products perfectly matched to a customer's style and needs based on photos or prompts.

  • Elevates the in-store customer experience with personalized recommendations.

🔥 Impact

AI-powered client advisors will enable fashion and luxury brands to offer highly personalized shopping experiences, informing product design and marketing strategies with data-driven insights.

🔮 Prediction

Within the next decade, AI-powered client advisors will become the norm in luxury retail, transforming the role of human sales associates into creative consultants.

4/ Dior's GenAI designed LVMH innovation award trophies

© Philippe Servent

  • The trophies were designed by Dior's visual merchandising team with input from generative AI, showcasing human-AI collaboration in creative design.

  • Each trophy is a unique, iridescent glass tree handcrafted by Murano glass blowers.

🔥 Impact

GenAI will become a powerful tool for designers, enabling rapid ideation, iteration, and exploration of novel concepts while preserving human artistry and craftmanship.

🔮 Prediction

Within the next 5 years, most major design houses and creative agencies will incorporate GenAI into their ideation and design processes.

5/ Sephora Personalization and Retail Strategy

© Sephora

  • Sephora CEO Guillaume Motte discussed the brand's commitment to using AI for large-scale personalization of customer experiences.

  • AI supports sales advisors in providing efficient and personalized service, without replacing human roles.

  • Look Analysis, an AI-powered device, scans a customer’s features with the guidance of Beauty Advisors to give personalized makeup looks.

🔥 Impact

AI-powered personalization will inform creative strategies for product development, marketing, and customer experiences across industries.

🔮 Prediction

Most major consumer brands will adopt AI-powered personalization strategies, informing their creative direction and go-to-market approaches.

6/ Tokyo's SusHi Tech for Sustainable Urban Design

© SusHi Tech Tokyo 2024

  • Tokyo's SusHi Tech project (Sustainable High City Tech Tokyo) integrates AI, technology, and urban planning for sustainable cities.

  • AI optimizes designs for energy efficiency, green spaces, mobility solutions, and citizen wellbeing.

  • Uses machine learning algorithms and data analysis to inform sustainable urban planning decisions.

🔥 Impact

AI-powered urban design tools will enable more innovative and environmentally-conscious city planning.

🔮 Prediction

Within 10 years, most major cities will leverage AI for sustainable urban development projects.

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